How Touchpoint Mapping® On-Demand Works
Touchpoint Mapping On-Demand is a SaaS based (software-as-a-service) technology platform that automates and systematizes customer experience feedback to drive actionable insights for your business.
For companies interested in a quick, easy-to-use customer experience management tool that can be implemented for your company in less than a week, Touchpoint Mapping On-Demand is a standardized, cloud-based SaaS (software-as-a-service), application platform that automates and systematizes customer experience management insights for your business. Comprised of four simple steps, our tool will help your company quantify and improve experience.
- Step 1: Gather Customer Feedback
Gather real-time customer experience feedback, by mobile device or over the web to get the data you need to learn what your customers really think about doing business with your company.
- Step 2: Analyze Customer Experience Data
Based on the proven methodologies of Touchpoint Mapping, our proprietary analytical models drives actionable insights in the areas that are most important to your business, identifying the touchpoints that most influence experience, and any gaps that exist.
- Step 3: View Real-Time Reports
Every industry has unique set of touchpoints, customer types and experience drivers. That's why “one size fits all” solutions don't give you the quantifiable, actionable data you need to support your business decisions.
- Step 4: Monitor and Improve Customer Experience
Setting performance benchmarks is the first step to improving. Once you've gathered your initial datasets, you'll easily be able to see where you need to improve, allocate resources accordingly, and quickly see the results of your efforts as you monitor and improve customer experience over time.
Designed specifically for companies that want to understand which touchpoints really work best and which to fix, Touchpoint Mapping On-Demand is a proven, easy-to-implement solution for collecting, analyzing, and acting on customer experience feedback.
Interested in learning how Touchpoint Mapping can help your business? Just contact us, and we'll show you how.