About Touchpoint Metrics
If your company is looking for ways to measure and improve customer experience—and the customer touchpoints that drive behaviors and perception—we should talk.
Founded in 2002, Touchpoint Metrics is an early leader in the customer experience sector, and the inventor of Touchpoint Mapping. A provider of on-demand customer experience management solutions, we help companies improve customer experience and profit dramatically as a result.
Our technology
Touchpoint Mapping On-Demand is our “outside in” technology and customer experience research tool that helps clients to map and improve the touchpoints between their organizations and their audiences, improving business performance by measuring and transforming the ways they interact with customers.
The companies we’ve worked with
Our clients include organizations across a range of company sizes and industries, from regional banks and shopping malls to fast-growth market leaders and the Fortune 500. They all share a common goal: compete more effectively by getting closer to their customers and serving them better.
Our team
Touchpoint Metrics is led by industry thought-leaders, business strategists and customer experience experts who have years of experience leveraging successful customer experience programs to drive desired business results.
Our team of highly-qualified business consultants, implementation managers, and methodologists who really differentiate us from competitors and have a proven track record of implementing successful programs.