Touchpoint Metrics

Bank Customer Experience Evaluation - Free Consultation

Touchpoint Metrics is independently recognized as a global customer experience leader.

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How might we help your bank?

Touchpoint Metrics is the inventor of Touchpoint Mapping® and is a recognized expert at helping banks of all sizes meet (and exceed!) their goals.

Our proven tools help banks like yours:

  • Improve customer service
  • Reduce cost of customer services
  • Drive organic growth
  • Boost acquisition, loyalty and retention

Speeches

Our senior management team have spoken at numerous conferences, including:

  • ABA Bank Marketing Conference
  • IQPC: Selling Financial Services to Baby Boomers
  • Washington Bankers Association
  • Western Independent Bankers Marketing, Directors and Presidents conferences
  • Texas Banking Association, and others...

Media and Publications

Articles and publications our team has appeared in include:

  • Small Business Banking News
  • The Journal of Financial Services Marketing
  • BAI's Banking Strategies
  • Community Banker
  • ABA's Bank Marketing magazine
  • Broker Banker, and others...

What our clients have said:

“I have a new understanding for how customers move through our lifecycle – and can now drive more customers through, better than ever before.”

 

“As a direct result of our work, we drove business loan lift of 321%, and consumer loans up by 270%”

“Touchpoint Mapping On Demand? I'd say 'I was blind, but now I see'. Plus, I have the data I need to hold branch management accountable.”

 

“We were losing business and customers to competitors we didn't even know we had. Now, we have the info we need to plug that hole – and boost revenue as a result.”