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Touchpoint Metrics

Does your experience drive customers closer?
Or push them away?

Customer experience jumped to the top of the strategic priority list for over 90% of executives at larger companies. Why?

Simple. Because improving experience is the most effective way to grow a business, with proven financial benefits.

  • Enjoy more word-of-mouth recommendations
  • Increase your top-line revenue growth
  • Get (and keep) more loyal customers...

The list goes on. And we can prove it. With solutions customized for your company, hospital, bank, hotel or shopping mall, what might the payoff be for you?

Over 80 Percent of Your Customers Will Leave After a Single Bad Experience.

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Improving customer experience starts at the touchpoint level.

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When it Comes to Experience, Customer Perception = Reality.

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Success Stories
See How We've Helped

Improve Customer Experience with Touchpoint Mapping® On-Demand:

1 Gather
Customer
Feedback

Gather real-time customer experience data

Gather Real-Time Customer Experience Data, by Mobile Phone or Over the Web

2 Analyze
Experience
Data

analyze customer experience data

Our Proprietary Analytical Models Drive Actionable Insights

3 View
Real-Time
Reports

real-time customer data analytics and reports

Customized for Your Industry, Your Business and Your Customers

4 Monitor
and Improve
Over Time

monitor and improve customer experience metrics

Compare Over Time to Drive Ongoing Improvement


Why Work with
Touchpoint
Metrics?		 Increase Awareness
Boost Acquisition
Improve Loyalty
Reduce Cost of Service
Identify Problems
Strengthen Brand		 Products and
Services		 Voice of the Customer Research
Customer Experience Surveys
Customer Loyalty Surveys
Employee Experience Surveys
Employee Loyalty Surveys
Online Focus Groups		 Industry
Customer
Experience
Insights		 Shopper Touchpoint Mapping
Bank Touchpoint Mapping
Hotel Touchpoint Mapping
Hospital Touchpoint Mapping
Builder Touchpoint Mapping		 MCorp Consulting is a BBB Accredited Management Consultant in San Francisco, CA

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Touchpoint Metrics and MCorp Consulting | San Francisco, Charlotte, Vancouver | Phone: 1-866-526-2655 Fax: 1-415-526-2650 | © 2013, All Rights Reserved
Touchpoint Mapping®, Touchpoint Metrics® and Loyalty Mapping® are registered trademarks of Touchpoint Metrics and MCorp Consulting. Brand MappingSM and Customer Experience MappingSM are service marks.